Book an Appointment

Your GP practice is open and has been throughout the pandemic. The way that appointments are taking place however are different.

The majority of our GP/ANP appointments are on the day appointments and can be booked via the phone or in person at the practice. The practice receptions (on levels 2 and 3) are open between 08.30am-12.30pm and from 2pm-6pm. The receptions are closed between 12.30pm-2pm to allow staff to complete essential administration work. The emergency phone line remains open during this time. Level 2 reception is for appointment booking and level 3 is our administration hub where you can collect prescriptions, letters, fit notes etc.

Our highly trained administration staff are trained in clinical signposting, so it is important that you give them as much detail as possible to ensure you are appointed or directed to the correct clinician. This may not always be a GP or ANP. Patients can request either a face to face or telephone appointment, however, for certain symptoms, you may be advised that your condition is unlikely to be able to be dealt with properly with a phone call, and may advise that a face to face appointment is necessary.

We are continuously assessing our appointments system based on demand. We aim to do our very best to meet our patients needs.

Patient Services

It is easier and quicker to manage appointments via our online service. Simply log in and select an option.

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • Arrive for your appointment promptly. It is unreasonable to expect other patients to be delayed on account of another patient’s late arrival
  • Ask about your most important problem first within your 10 minute consultation time
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Here is a list of the different ways you can access your General Practitioner

Routine

Please call 01355 578030. This line opens at 8.30am. The Receptionist will take your details and you will receive a callback from a healthcare professional who will decide the next best course of action.

Telephone consultations

Please call 01355 578030 and request a telephone consultation.

Urgent

Emergency appointments are available for problems which cannot wait for the next available routine appointment. These appointments are with whichever doctor is available that day and the time will be allocated by the doctor. 

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.